Our top-quality training courses are tailored to the specific needs and focus of each organisation.

 Our workshops are informal, interactive, informative, entertaining, and with top-quality slides and handouts to aid recall and understanding. Workshops are delivered by very experienced and highly trained professional psychologists.   

Adopting kindness as a business model improves loyalty, productivity, and employee motivation.  Qualities of kindness includes empathy, awareness, accountability, resilience and respect.  ​​The higher up the organization, the more crucial are these qualities, as the impacts can be greater and felt throughout the organization. For example, a study by McClelland (1999) showed that after supervisors in a manufacturing plant received training in emotional competencies such as how to listen better, lost-time accidents decreased by 50% and grievances went down from 15 per year to three. The plant itself exceeded productivity goals by $250,000.

What's involved?

We offer an individualised, top-quality training involving social, emotional, interpersonal and ecological learning.  Training often includes core elements that can be applied across environments to ensure organisational success. Workshops can include training for staff and managers in:

  • self-awareness: those with a high degree of self-awareness have / develop a clearer understanding of their own emotions; their strengths and weaknesses; and how their feelings impact them, other people around them, and their performance at work. 
  • regulating/managing emotions: all of us can get angry, stressed, or down at times, but training staff to regulate effectively their own feeling states means that these feelings or moods do not create havoc, disruption or ongoing intrapersonal or interpersonal bad feelings. Instead, we teach a range of techniques to people staff manage their own feeling states, so that staff can then respond to work demands incl client needs from positions of strength and reason, rather than distress or despair. 
  • empathy: a person with empathy has an awareness of the feelings of others and can consider those feelings in their words and actions. This does not mean that they are unwilling to make tough decisions; it can mean being willing to share their own worries and concerns while openly acknowledging other’s emotions. From the recipient or client’s perspective he/she will feel heard and understood, and feel at least some involvement in shared problem solving. 
  • social skills: social skills is another area of kindness that enables staff to communicate with others, and it can include subject-specific training around client or customer needs and abilities, e.g. older adults, or adults with disabilities.

   Organisational success lies not in having state-of-the-art technology, expensive marketing campaigns, or extensive resources. Success and longevity instead are influenced by the way people are made to feel, such that kindness, empathy, attentiveness and gratitude are necessary for improved client and employee outcomes, incl retention (Chase, 2015). Specifically,  everyday self-rewarding acts of kindness will foster greater employee loyalty, creativity, productivity and job satisfaction, that will translate into reduced absenteeism, improved problem solving, greater motivation, higher standards of work and greater client satisfaction.  For instance, Nobel Prize winning psychologist Daniel Kahneman found that people would rather do business with a person they liked and trusted rather than someone they don’t, even if that that other person was offering a better product at a lower price.


Rationale

ORGANISATIONAL CHANGE