Our top-quality training courses are tailored to the specific needs and focus of each organisation.
Our workshops are informal, interactive, informative, entertaining, and with top-quality slides and handouts to aid recall and understanding. Workshops are delivered by very experienced and highly trained professional psychologists.
Adopting kindness as a business model improves loyalty, productivity, and employee motivation. Qualities of kindness includes empathy, awareness, accountability, resilience and respect. The higher up the organization, the more crucial are these qualities, as the impacts can be greater and felt throughout the organization. For example, a study by McClelland (1999) showed that after supervisors in a manufacturing plant received training in emotional competencies such as how to listen better, lost-time accidents decreased by 50% and grievances went down from 15 per year to three. The plant itself exceeded productivity goals by $250,000.
We offer an individualised, top-quality training involving social, emotional, interpersonal and ecological learning. Training often includes core elements that can be applied across environments to ensure organisational success. Workshops can include training for staff and managers in:
Organisational success lies not in having state-of-the-art technology, expensive marketing campaigns, or extensive resources. Success and longevity instead are influenced by the way people are made to feel, such that kindness, empathy, attentiveness and gratitude are necessary for improved client and employee outcomes, incl retention (Chase, 2015). Specifically, everyday self-rewarding acts of kindness will foster greater employee loyalty, creativity, productivity and job satisfaction, that will translate into reduced absenteeism, improved problem solving, greater motivation, higher standards of work and greater client satisfaction. For instance, Nobel Prize winning psychologist Daniel Kahneman found that people would rather do business with a person they liked and trusted rather than someone they don’t, even if that that other person was offering a better product at a lower price.